Yesterday a person installed our modem. But it’s complicated, and not finished.
Basically, they needed to test all the lines:
- Various copper pairs running from apartment to building terminal
- From building to street box
The line coming into the building is fine, but we have an issue with our apartment’s lines: there is only a single good pair, but the service we’ve ordered requires two good pairs. I didn’t know the details of why that is, though I of course knew the its nature: it is ultimate reason we canceled Sonic a couple of years ago, our net connection degraded progressively, and no one ever came out to determine why.
It is with that in mind we are starting this journey anew, so that we can identify the issues and get them fixed. And in this case, it sounds like it will work… maybe.
The person here said they’d put in a ticket, and another person from AT&T would come “today or tomorrow” (this was around noon yesterday) to “clean out the lines”, which they didn’t know the details of, but assured me they did this all the time in apartments running copper.
Just after they left I can the following in an email from Sonic with the subject line, “Installation service on hold”:
We have been informed by AT&T that additional work is required to
complete your installation. We are investigating and will reach out to
provide an update as soon as possible.
That was a day ago, and I haven’t heard back yet. Hmmm.
But here’s the weird thing! Because they found the one good pair that stills runs inside the building, the network connection is technically less than broadband, but is still incredibly fast for us personally after years!!!
I’m posting this from home right now, and it hasn’t once timed out for me or logged me out, and that’s quite the improvement from our prior situation. And that means once they figure out the copper lines issue, it will be even more useful!?!1
That should happen within the next 12 months… but I wouldn’t bet on it.